A collection of case studies highlighting the winners of the prestigious 1999 Giga Excellence Awards. To be recognized as winners, companies must address three critical areas: excellence in innovation, excellence in implementation and excellence in strategic impact to the organization. Case studies include Arthur Anderson, Blue Cross Blue Shied of South Carolina, IBM Global Services, Immigration and Naturalization Services, Kaiser Permanente, Kraft Foods, and Office of the Secretary of Defense.
Readers of these detailed case studies can find out more about the companies and: Their system application, what the system is used for, who are the users and what the job entails; What were their key motivations; Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved); The number of users currently on the system and number of users planned; How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry; Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed; How these companies managed both their overall technological and business innovations.
| ISBN(s) : | 0964023385 |
| Number of Pages : | 360 |
| Published : | 10/31/1999 |
